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Slack + Intercom Integrations

Templates

Integrations

Create Article

Creates an article.

Reply Conversation

Replies to a conversation.

Reply Ticket

Replies to a ticket.

Create Ticket

Creates a ticket.

Create Contact

Creates a contact.

Search Messages

Searches your Slack workspace for messages matching a query.

Send Message

Sends a Slack message from your account.

Overview

Connect Slack to Intercom in just a few clicks, for free, with Respell. Our platform provides seamless, agentic integration between Slack, Intercom, and numerous other popular SaaS applications. Explore below for example spells using Slack and Intercom, as well as a list of the triggers and actions Respell supports today. Don't hesitate to reach out if we're missing anything you need. Respell is an automation platform that users love for its deep & easy-to-use integrations, AI-powered agentic spells, human-in-the-loop functionality, and powerful workflow essentials. Our spells go beyond simple automation, leveraging AI to create adaptive, intelligent workflows.

Slack Triggers

New Slack Message

Intercom Triggers

New Conversation

Slack Steps

Search Messages

Send Message

Intercom Steps

Create Article

Reply Conversation

Reply Ticket

Create Ticket

Create Contact

Templates

Summarize Today's Slack Messages

Official Template

Will summarize messages from today based on a search term.

Research and Qualify Inbound Leads

Official Template

This spell triggers when a new HubSpot contact is created. It researches the lead, qualifies them based on certain criteria, then updates the CRM and sends a Slack message if they are qualified.

How it works

  1. Researches the lead based on their name and email. It will attempt to find their current employer, position, and other relevant info for qualification.
  2. Qualifies the lead based on the research report and specific company criteria you enter.
  3. If the lead is qualified, a Slack message is sent (eg. to your sales team).
  4. If the lead is not qualified or unknown, the values are displayed and no action is taken.

Tips

This is only a basic flow, but you can extend it from here! Here are some ideas:

  1. If a lead is qualified, you may want to attach a tag to them in your CRM or draft an email.
  2. If the lead isn't qualified, you may want to draft a personalized welcome email to them.
  3. If you use a different CRM, such as Salesforce, simply update the trigger in the Start step.

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